|Are the prints signed?
|If the print is signed, it’s always marked in the work description; it could be signed on either front, back or on a backside label. The print could also contain certain stamps (e.g. estate, photographer’s, studio stamps) or come with an artist certificate of authenticity (signed by the artist) or OstLicht Gallery certificate of authenticity (signed by a Gallery representative). This information is always provided in the work description for each item. Each print also comes with a gallery label containing basic information about the print (e.g. artist, title, date, technique etc.).
|Will my photographs look exactly as they do online?
|As you are viewing an item from an electronic device screen, the colour of your print might slightly differ as all screens are calibrated differently. Computers also affect the level of brightness of an image.
What measurements are given?
Measurements are given height preceding width, in centimeters and their accuracy is circa 1 cm. Unless otherwise indicated dimensions given are those of the actual image size (excluding any margins). If the work comes with a frame or a passepartout – its size is also mentioned in the description. Sometimes we are not able to measure an exact image size because of the frame; in this case an approximate image size will be indicated.
|What does the term »vintage« mean?
A vintage print is one made at roughly the same time as the negative by the photographer himself or by a person or procedure satisfactory to the photographer. Specific dates of positive prints are rarely known. The distinction between a vintage print and a print done considerably later would be expressed with the date referring to the production of the negative in the description (e.g. printed later or printed in the 1970s). The approximate date, year, or decade of a positive print is given when possible, based on OstLicht experts’ knowledge of the history of the photograph, its provenance and our visual assessment of the photograph’s physical characteristics. We don’t guarantee the printing date of the photograph.
|Are the prints framed?
|Most of the prints we offer are unframed, unless a frame and/or a passepartout is mentioned in the work description. If the print is described as a framed one, it commonly means that it comes framed directly from the artist or at least that the frame is sealed; in that case we don’t offer an option of unframing the work to send only a lose print. Some of the works are offered both with and without a frame – please select a preferred option while placing your order.
|Can I order a frame additionally to the print?
We will gladly advise you on suitable framing solutions for the print you would like to purchase, but as it will effect the production time and the shipping costs, to get the final details of the order please send us your request to email@example.com.
|What is the print condition?
Generally all the prints that we offer are in perfect or good condition unless otherwise is mentioned in the description. Please note that many items in our online shop are vintage or historical prints and books and certain traces of aging are part of their condition. Please also note that the digital images of the lot may not accurately reflect the actual condition of the print or book. If you would like to get a detailed condition report of a certain print or book, contact us at firstname.lastname@example.org.
|What is included in the price listed for the print?
Prices listed are in Euro and include only the print or the book, depending on the item. The print price may already include passepartout or frame if it’s mentioned in the print description. The book price may include a print if it’s a part of the book edition and mentioned in the description. If you would like to order a frame or/and a passepartout additionally to the print contact us at email@example.com for price and production time estimation as well as possible shipping costs.
|Does the price listed already include VAT?
All the prices listed include 13% (for prints) or 10% (for books) VAT.
VAT registered buyers from EU countries may have the VAT deducted if they provide us with their VAT identification number before placing an order. Please contact us in this case at firstname.lastname@example.org.
Buyers from non-EU countries may also have the VAT deducted if the delivery will be to a non-EU country.
|What happens after I place my order?
After your order is placed, you will receive a confirmation email on the address you are registered with on our website. Please check your spam folder if you don’t see an order confirmation in your inbox. We will do our best to ship your order to you as fast as we can, but shipping time can vary from order to order. You’ll receive a tracking number for your order as soon as it's on the way to your shipping address.
|Can I cancel my order if I changed my mind?
Please email us as soon as possible at email@example.com. If your order hasn’t been shipped and hasn’t been produced yet we might be able to cancel it. If the order has been produced, but not shipped yet, we can also cancel it, but will have to keep the production costs. Otherwise you are not able to cancel your order.
|How can I change the content of my order?
In order to change your order we would need to cancel it first and you can place a new order afterwards. To cancel an order please contact us at firstname.lastname@example.org and mention your order number listed in the order confirmation email.
|I am having technical difficulties placing my order. What can I do?
|Please contact us at email@example.com with a detailed description of the difficulties you’ve encountered. Please include as much detail as possible (e.g. a screenshot), as well as the address you would like your item(s) to be shipped to. You can also contact us by phone and we’ll place an order for you.
|I received my order, but I would like to return it. Is that possible?
All returns are possible only within 14 days after receipt of the order. If the items you have ordered have been produced on demand, we will be able to cancel your order and return the payment, but we will have to keep the production and shipping costs. If your items haven’t been produced on demand, we will refund the full payment, except shipping costs, if we receive the items in the same condition as they were sent to you. The costs of the return shipping are the responsibility of the buyer. When you have received items you would like to return, please keep the original packaging and contact us at firstname.lastname@example.org with your order number to organize the return of the goods.
Please consult here for more information about returns and refunds.
|What methods of payments can I use?
OstLicht Online Shop accepts the following payment methods: credit card payment and bank transfer.
When will I receive my order?
We do our best to handle your shipping as quickly as logistically possible, but the delivery time depends on numerous things.
Some prints will be produced and signed on demand and after that shipped to you. If the work has to be produced on demand – it’s noted in the detailed description of the print. Contact us at email@example.com for delivery estimation, which vary from order to order.
Once your print(s)/book(s) is shipped, we will send you a UPS tracking number for your shipping via email. It will be sent to the email address that was used to place the order.
Shipping time depends on geographical area of your delivery address.
We ship most of the orders with UPS and you’ll get you shipping estimation time in an email from the shipping company as soon as your order is sent. Some of the orders within Austria are shipped with Austrian Post and will take from 2 to 5 business days.
Please note that customs, which vary country-to-country, can sometimes delay your shipment to countries outside the EU.
|What shipping method do you use?
|We ship most of our orders with UPS and some orders within Austria with Austrian Mail. Please note that large-format prints will have to be shipped by a special expeditor. Such items are marked as with »delivery estimation on request« in the work description. Please contact us at firstname.lastname@example.org for calculation and shipping time estimation.
|To which countries do you ship?
|We ship to any country to which UPS can deliver an order. You can find further information here. Please note that orders shipped outside of the EU might be subject to regular customs duties and fees. Pleas find addition information on customs here.
|How much will the shipping of my order cost?
Orders over 500€ are shipped free of charge worldwide.
Exeption: Framed prints will be charged according to weight, size and destination country.
EU, CH, UK: 20€
Other Countries: 40€
|I missed the delivery and my order was sent back. What should I do?
|Please contact UPS and tell them your package tracking number. If your package was unclaimed, the address you provided was incorrect or the shipping company couldn’t reach you in several attempts, a re-shipment fee will be applicable.
|I think my package is lost. What should I do?
|Please check the tracking number, which was emailed to you when the package was shipped to the email address that you’ve provided during the registration on our website. Send all the information concerning your package and why you think it has been lost to email@example.com, we will look into your case and do our best to locate your package or replace it if possible.
My order arrived damaged. What should I do?
All the products we ship are insured. All the claims must be made immediately after receiving your delivery, otherwise we won’t be able to claim the insurance. If your order arrives damaged, please keep all original packaging material for insurance purposes. Send us a detailed description of the damage including photos of the damages to firstname.lastname@example.org and we'll contact you with further details. We either replace a damaged item if possible or we’ll make a full reimbursement of your purchase. Please note that many items in our online shop are vintage prints and books and certain aging is part of their condition.
Still have questions about shipping?
|Please contact us at email@example.com.
|Do I have to pay a customs fee on orders outside of the EU and if so how much will I have to pay?
All the items ordered from OstLicht will be shipped from Austria. Imports need to be declared when they arrive in the country of delivery, and may incur an import tax or other extra import costs, which is the responsibility of the buyer. OstLicht is not responsible for and can offer no specific advice on import fees, duty fees, custom fees or taxes that you may be charged when your order reaches you.